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The Wanted Win privacy policy explains how personal information is collected, used, stored, shared and protected when Australian players access the casino. It also covers account data, payment records, cookies, identity checks and the choices users have over non-essential processing.
Wanted Win Privacy Policy: Scope and Key Points
The Wanted Win privacy policy applies across registration, account access, gameplay, promotions, payments and support interactions. This includes activity on the mobile-optimised browser site and its Home Screen shortcut.
Wanted Win is operated by Novatrix SRL under E-gaming licence No. 0000002 from the Tobique Gaming Commission. It is an offshore casino, not an Australian-licensed gambling operator.
Who Controls Information Under the Wanted Win Privacy Policy
Novatrix SRL operates Wanted Win and is responsible for handling information connected with casino accounts. Privacy enquiries can be sent to Wanted Win support through 24/7 live chat or by email at [email protected].
For an access, correction or other privacy request:
- Contact support from the email linked to your account.
- Clearly describe the information or action you are requesting.
- Include enough account details for the team to locate your record.
- Complete any reasonable identity verification requested before data is disclosed or changed.
Information We Collect
| Data category | Typical examples |
|---|---|
| Identity and contact data | Name, date of birth, address, email, telephone number and photo identification. |
| Account and activity data | Login credentials, preferences, communications, gaming history and transaction records. |
| Technical data | IP address, browser, device details, location information and cookie identifiers. |
| Payment and verification data | Payment-provider details, proof of address, source-of-funds records and evidence relating to a payment method. |
Gaming records can show activity across online pokies, blackjack, roulette, baccarat and live dealer games, including the relevant casino game providers. Promotional records may also indicate whether an account activated a deposit bonus or the welcome offer: Up to A$5,000 bonus money plus 500 free spins across the first five deposits.
Purpose and Legal Basis for Australian Users
Wanted Win personal data is used to create and administer accounts, authenticate logins, deliver games and respond to support requests. Processing is also necessary for fraud monitoring, age and identity checks, responsible gambling controls, anti-money laundering reviews and other applicable legal or licensing duties. See the responsible gambling tools for account-control options.
Transaction data supports AUD payments, including debit card deposits, bank transfers and e-wallets. Consent is used for non-essential marketing and tailored promotions, while operational data is processed to provide requested account and casino services. Promotion-specific conditions appear in the current terms and conditions.
Data Sharing and Transfers
Information may be disclosed to payment processors and banks for deposits or withdrawals, and to customer support, identity-verification and compliance service providers. Regulatory or law-enforcement authorities may receive data where disclosure is legally required.
Service providers must protect the information they handle. Personal data is not sold or given to unrelated parties for their marketing without explicit consent. Where processing occurs outside Australia, appropriate legal and security safeguards are used for the transfer.
Cookies and Tracking
The Wanted Win privacy policy permits cookies and related technologies for navigation, preference storage, personalisation and aggregated analytics. Some cookies are necessary for site and account functions, while non-essential tracking may depend on consent. The separate Wanted Win cookie policy explains these technologies in more detail.
Data Security
Wanted Win data privacy safeguards include HTTPS/SSL encryption, controlled access, fraud monitoring, session time-outs and security reviews. These technical and organisational measures are intended to reduce unauthorised access, alteration, loss or disclosure, although no online service can remove every security risk.
Your rights under the Wanted Win privacy policy
The Wanted Win privacy policy allows Australian users to request access to or correction of their personal information, withdraw consent for non-essential processing and seek account deletion. Deletion remains subject to legal, licensing, dispute-resolution and agreement-enforcement requirements.
| Privacy request | What it covers | Important limitation |
|---|---|---|
| Access | Ask what personal and account information is held about you. | Identity verification may be needed before information is released. |
| Correction | Update inaccurate identity, contact or account details. | Changes must remain consistent with verification documents. |
| Withdraw consent | Stop optional marketing and other non-essential uses. | Essential account, security and compliance processing may continue. |
| Deletion | Request closure and deletion of associated personal data. | Some records may need to be retained. |
To exercise these rights:
- Contact customer support through 24/7 live chat or email [email protected].
- Clearly identify the information or processing you want reviewed.
- Complete any reasonable identity checks requested to protect the account.
- Keep the response and follow up if the correction or restriction is incomplete.
How long Wanted Win keeps personal data
Wanted Win personal data is retained only while needed to meet applicable legal and licensing duties, resolve disputes or enforce agreements. Closing an account therefore does not necessarily erase every record immediately.
Relevant records can include identity verification material, communications and activity involving AUD payments, debit card deposits, bank transfers, withdrawal limits and payout times. Promotion records may also show a minimum deposit, free spins and wagering requirements. The applicable retention conditions should be read with the Wanted Win terms and conditions.
Responsible gambling records, including account limits or self-exclusion instructions, may also need to remain connected with account controls rather than being removed on request.
Overseas processing and safeguards
Information may sometimes be transferred to and processed outside Australia. Suitable safeguards are used for these transfers, including security obligations applying to service providers handling account, payment, verification or support functions.
Wanted Win is an offshore casino operated by Novatrix SRL under Tobique Gaming Commission E-gaming licence No. 0000002. This is not an Australian gambling licence, and players should not treat the licence wording as authorisation under ACMA regulations. That distinction matters when comparing any Australian online casino-facing service.
Protecting minors
Wantedwin casino services are restricted to people aged 18 or over. The operator does not knowingly collect information from minors. Suspected underage accounts may be blocked, investigated and their related data deleted where appropriate.
Age checks can form part of identity verification. Accurate birth and identity details are essential whether the service is accessed on desktop or through the mobile-optimised browser casino.
Privacy questions and complaints
A complaint about the Wanted Win privacy policy should first be sent to customer support. Explain the issue, identify the affected account information and state the outcome sought. Avoid sending passwords or unnecessary payment credentials in an email.
Privacy concerns can be submitted through the channels listed on the support and contact page. Issues involving account limits or self-exclusion can also be considered alongside the responsible gambling guidance.
Updates to the Wanted Win privacy policy
The policy may change when legal requirements, website functions or operational practices change. Players should review it periodically, particularly before submitting new verification documents or using a new payment service.
Key takeaways
- The Wanted Win privacy policy provides access, correction, consent-withdrawal and deletion rights.
- Legal and licensing obligations can prevent immediate deletion of certain records.
- Data may be processed overseas with safeguards.
- Privacy requests can be directed to 24/7 support.
18+ only. If gambling involves money, set limits and gamble responsibly.